Terms of use

1. Who we are

Evento (“Evento”, “we”, “us”) is a platform that lets organisations and clubs publish events, issue tickets, and check attendees in at the venue. Evento is operated by [legal entity name], a [company type, e.g. private limited company] registered in India with CIN [CIN] and registered office at [full registered address]. Our GSTIN is [GSTIN].

You can reach us at [support email] or [phone number] during [business hours, e.g. Mon–Fri, 10:00–18:00 IST]. Grievance contacts are on our support page.

2. Accepting these terms

By creating an account, buying or registering for a ticket, or publishing an event, you agree to these terms and to our privacy policy. If you do not agree, do not use Evento.

You must be at least 18 years old to create an organisation or sell tickets. If you are under 18, you may only use Evento with the involvement of a parent or guardian.

3. Your account

You sign in with your email address. Keep access to that email secure — anyone who can read your email can sign in as you. Tell us immediately at [support email] if you think someone else has access to your account.

You are responsible for everything done through your account, and for the accuracy of the information you give us.

4. Evento is the platform. The organiser is the seller.

This is the most important thing to understand on this page.

When you buy or claim a ticket, your contract for that event is with the organiser who published it — not with Evento. The organiser decides the price, the capacity, the terms of entry, whether the event happens at all, and whether to refund you. Evento provides the software that lists the event, issues the ticket, and validates it at the door.

We are an intermediary under the Information Technology Act, 2000, and a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020. We do not own, produce, host, endorse or verify the events listed on Evento, and we are not responsible for what happens at them.

Every event page shows the organising entity's name. If you need more detail about an organiser before buying, contact them or ask us.

5. Payments and money flow

Payments are processed by Razorpay, an RBI-authorised payment aggregator. Evento does not collect, hold, or control attendee money.

For paid tickets, the payment is split at the moment it is captured: the organiser's share settles to the organiser's own bank account through Razorpay, and Evento receives only its platform fee. We never hold your ticket money and never pay it out ourselves.

This means Evento is not a payment system operator and does not require authorisation as one. It also means we cannot reverse a payment or issue a refund on an organiser's behalf — see cancellations and refunds.

6. Fees and taxes

• Free tickets: no platform fee.
• Paid tickets: a platform fee of 2% of the ticket subtotal, deducted from the organiser's share. Applicable GST (currently 18%) is charged on that fee.
• Razorpay charges its own payment processing fees at its published rates, separately from our platform fee.
• There is no subscription, setup fee, or minimum commitment.

Tax responsibilities.The organiser is the supplier of the ticket and is responsible for any GST, entertainment tax, or other tax due on the ticket price, including registering for GST where required. Evento is responsible for tax on its own platform fee. As an e-commerce operator, Evento collects tax at source on the net value of taxable supplies it facilitates, as required by section 52 of the Central Goods and Services Tax Act, 2017, and reports it against the organiser's GSTIN where one has been provided.

Organisers should take their own tax advice. We do not provide tax advice, and thresholds and rates change.

7. If you are an organiser

By publishing an event on Evento, you agree that:

• You have the legal right and any necessary permissions, licences or approvals to hold the event, including venue permissions and local authority or police clearances where these are required.
• Your event listing is accurate and not misleading about the date, venue, price, what a ticket includes, or who is performing or speaking.
• You will honour valid tickets, and you will publish your own refund and cancellation terms before selling.
• You will not sell tickets to anything unlawful, and you will comply with applicable law, including in relation to safety, capacity limits, and age restrictions.
• You are responsible for the conduct of your team members, including anyone you give the staff role for scanning at the door.
• Attendee data you receive through Evento is for running your event. You must not sell it, and you must handle it in line with applicable data protection law and our privacy policy.
• Before you can publish an event with paid tickets, your payout account must be verified. This protects you as much as us: it prevents you selling tickets we could not pay you for.

8. Tickets

Each ticket carries a unique code, presented as a QR code. Treat it like cash: anyone holding it can use it. A ticket admits once. Once it has been scanned at a venue, it cannot be used again, and the system records when it was used.

Tickets are issued for the named event only, are not transferable through Evento, and may not be resold at a markup unless the organiser expressly permits it. Reselling a ticket outside Evento is at your own risk — we cannot help you if you buy an already-used code from a third party.

9. Things you must not do

• Forge, duplicate, tamper with, or attempt to guess ticket codes.
• Use Evento to launder money, commit fraud, or take payments for an event you do not intend to hold.
• Scrape, probe, overload, or attempt to gain unauthorised access to any part of Evento or another organisation's data.
• Impersonate another person, organisation, club or brand.
• Publish content that is unlawful, defamatory, obscene, hateful, or infringes someone's rights.
• Interfere with the check-in of a legitimate attendee.

10. Suspension and removal

We may unpublish an event, suspend an organisation, or close an account where we reasonably believe these terms or the law have been broken, where we receive a valid legal or law enforcement request, or where there is credible risk of harm or fraud.

Suspending an organisation does not void tickets already issued.Existing tickets continue to validate at the door, because attendees who have already paid should not be penalised for an organiser's conduct.

You can stop using Evento at any time. Contact us if you want your account closed; see the privacy policy for what we do with your data then.

11. Content and intellectual property

Organisers keep ownership of the event content they upload, and grant Evento a non-exclusive, royalty-free licence to host, display and distribute it for the purpose of operating and promoting the platform and their listings.

The Evento name, software and design remain ours. Nothing here transfers any right in them to you.

If you believe content on Evento infringes your rights, write to our Grievance Officer via the support page with details of the content and your claim, and we will deal with it under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

12. Availability

We aim to keep Evento running, but we do not guarantee uninterrupted availability. Check-in requires an internet connection at the venue; venue connectivity is outside our control, and organisers should plan for it.

13. Liability

Evento is provided on an “as is” basis. To the maximum extent permitted by law:

• We are not liable for anything that happens at an event, including cancellation, postponement, changes to the line-up, injury, loss, or the organiser's conduct.
• We are not liable for indirect or consequential loss, or for loss of profit, goodwill or data.
• Where we are found liable despite the above, our total liability to you is limited to the platform fees we actually received in connection with the transaction complained of, or [cap amount, e.g. ₹10,000], whichever is lower.

Nothing in these terms limits liability that cannot lawfully be limited, including under the Consumer Protection Act, 2019, or for fraud or death or personal injury caused by negligence.

14. Indemnity

If you are an organiser, you agree to indemnify Evento against claims, losses and reasonable costs arising from your event, your listing, your handling of attendee data, or your breach of these terms.

15. Grievances

We take complaints seriously and are required to. Our Grievance Officer's name and contact details, and the timelines we commit to, are on the support page. If you are not satisfied with how we handled your complaint, you may escalate to the Grievance Appellate Committee established under the Information Technology Rules, 2021, or to the appropriate consumer forum.

16. Changes to these terms

We may update these terms. The “last updated” date at the top will change, and for material changes we will give notice by email or in the product. Continuing to use Evento after a change means you accept the updated terms.

17. Governing law and disputes

These terms are governed by the laws of India. Subject to the consumer rights described above, the courts at [city, e.g. Bengaluru, Karnataka] have exclusive jurisdiction.

Before starting formal proceedings, please contact us — most disputes are quicker to resolve directly.